Beauty Counter Manager - Clinique, Herald Square - Full Time

About the role

As a Counter Manager in the Macy’s Cosmetics Department, you will manage all aspects of a cosmetics line, coach a team of Beauty Advisors, engage with customers on beauty and style choices, and help your team reach sales targets.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience.
• Create lasting connections with customers passionate about cosmetics, beauty, and fragrance.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
• Develop and implement business‑driving events to achieve department goals.
• Supervise proper presentation, organization, storing, and replenishment of stock.
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals.
• Meet and exceed your own and the company’s sales goals.
• Work with vendors to obtain the best business outcomes, manage vendor events and promotions, including scheduling and execution.
• Maintain compliance with all hygiene standards.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Requirements

• Leadership: ability to lead a team effectively, providing guidance, support, and coaching.
• Subject Matter Expertise: proficiency in vendor lines and beauty trends.
• Analytical Skills: use metrics and detailed reporting to develop action plans for sales goals.
• Communication: strong written and verbal communication.
• Interpersonal Skills: ability to work effectively with colleagues at all levels.
• Creativity and Strategic Thinking: ability to think creatively, strategically, and technically.
• Detail Orientation: careful attention to detail in daily tasks and reporting.
• Collaboration: partnership with the Prestige and total Beauty team.
• Coaching ability: provide feedback to Beauty Advisors to exceed daily goals.
• Passion for the beauty industry and business‑minded attitude.
• Problem‑solving: resolve customer issues constructively.
• Strong organizational skills and ability to manage multiple tasks in a fast‑paced environment.
• Flexibility: availability for days, evenings, weekends, holidays; dependable attendance and punctuality.

Qualifications

• 3 to 5 years of relevant work experience.
• Physical requirements: prolonged standing/walking (at least two consecutive hours), frequent use of computers and handheld devices, reaching above eye level, crouching, kneeling, stooping, color vision, lifting and moving items up to 25 lb, climbing ladders, and other movements such as stooping, kneeling, crouching.

Benefits

• Competitive pay.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match.
• Paid time off and eight paid holidays.
• Performance‑based incentives and annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Merchandise discounts.
• Access to a full menu of benefits offerings.
• Colleague Resource Groups and volunteer opportunities.
• Eligibility for sales commission.

Schedule

Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12–24 hours per week. Hours depend on business needs and colleague availability, including days, evenings, weekends, and holidays.