Beauty Counter Manager - Lancome, Short Pump Town Center - Full Time

About the Role

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections.

With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry

How Counter Managers spend their day:

• Start the day by setting a positive example: energizing the team, ensuring the counter is polished and organized, and reviewing daily sales goals
• Lead by example on the floor: welcome customers with genuine hospitality, maintain a shoppable space, and support merchandising updates
• Coach the team to finish strong: share Loyalty benefits, ensure customers leave satisfied, and end interactions with a personal touch
• Model collaboration, honesty, and care to support peers and enhance team performance
• Strive for daily improvement, achieve sales goals, and learn from others to deliver results

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment and cash registers

Benefits

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Career growth through continuous learning and leadership development
• Colleague Resource Groups for community building and volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.