Beaumont 05 (Dowlen/Delaware) Dairy - Customer Service Rep - Part time

Job Summary

As a Customer Service Representative, you’ll be responsible for providing a well‑stocked and well‑maintained department while delivering superior customer service. You’ll stock and properly rotate products daily, while maintaining all department and safety/sanitation standards.

Key Responsibilities & Essential Functions

• Stocking: Stock and rotate items as needed; assist with inventory control; load, unload, and move product; organize, clean, and prepare back area for the night crew and incoming trucks; arrange merchandise on pallets to make the department presentable; ensure integrity of shelf tags and signage (create/prepare signage as needed); maintain standards in shrink, safety, inventory control, and sanitation; check shipments for out‑of‑date or damaged product; build, stock, maintain, and take down store displays; perform duties of Customer Service Assistant as needed.
• Customer Service: Provide superior customer service; answer customer questions regarding products; assist customers with selections and help locate store merchandise.
• Sales: Merchandise product effectively; use suggestive selling techniques to meet customer needs and build department sales.
• Food Safety / Sanitation: Clean and sanitize sales floor, display cases, prep areas, and equipment; properly handle and maintain operation of all equipment; comply with departmental SOPs and store operating procedures.
• Additional Department‑Specific Responsibilities / Pre‑requisites:
  • Beauty: Knowledge of beauty and cosmetic aids.
  • Drugstore / General Merchandise: Prepare tags and signs as needed.
  • Grocery: Organize, clean, and prepare back area for the night crew and incoming trucks; prepare tags and signs as needed.
  • Texas Backyard: Passion for outdoors; ability to complete Green Thumb training (H‑EB internal training).
  • Entertainment: Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games.

Qualifications & Key Requirements

• Age Requirement: 18+
• Education: High School Diploma or GED (or equivalent) required.
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire.
• Knowledge/Skills/Abilities:
  • Strong customer service skills.
  • Effective communication and interpersonal skills.
  • Reading and writing proficiency.
  • Planning and organizing abilities.

Physical Demands & Working Conditions

The role functions in a fast‑paced retail environment with detailed and precise tasks. Employees work with customers, staying attentive to their needs, and must be able to lift and manage various weights depending on the department.

• Beauty:
  • Constantly: reach at waist, grasp; frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
  • Occasionally: sit, reach overhead, reach floor, bend, squat, crouch, kneel, climb stairs/ladders, twist, push/pull with arms.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Lift 30 lb, manage in excess of 30 lb.
• Drugstore / General Merchandise:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, fine motor movements, ulnar/radial deviation, extend and flex wrists.
  • Occasionally: sit, reach overhead, reach floor, bend, squat, crouch, kneel, climb stairs/ladders, twist.
  • Occasionally exposed to cold, loud noise, and wet conditions.
  • Lift 55 lb, manage in excess of 65 lb.
• Grocery:
  • Constantly: reach at waist, pivot, grasp.
  • Frequently: stand, walk, reach at shoulder, reach at knee, stoop, push/pull with arms, pinch, fine motor movements, ulnar/radial deviation, extend and flex wrists; frequently exposed to cold conditions.
  • Occasionally: sit, reach overhead, reach floor, bend, squat, crouch, kneel, climb stairs/ladders, twist; occasionally exposed to loud noise and wet conditions.
  • Lift 65 lb, manage in excess of 135 lb.
• Texas Backyard:
  • Constantly: reach at waist, grasp; frequently stand, walk.
  • Occasionally: reach overhead, reach shoulder, reach knee, reach floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push/pull with arms, pinch, fine motor movements.
  • Occasionally exposed to wet conditions and loud noise; frequently exposed to ambient temperatures.
  • Lift 65 lb, manage in excess of 65 lb.
• Healthy Living:
  • Constantly: stand, reach at shoulder, reach at waist, pivot, grasp, pinch.
  • Frequently: walk, reach overhead, reach knee, reach floor, stoop, squat, crouch, kneel, cervical flexion.
  • Occasionally: bend, crawl, climb stairs, twist, push/pull with arms, fine motor movements; occasionally exposed to cold, loud noise, and wet conditions.
  • Lift 50 lb, manage in excess of 50 lb.

Measurements are defined as: Constantly ≈ 5.5+ hours per 8‑hour day; Frequently ≈ 2.5‑5 hours; Occasionally ≈ 0‑2.5 hours. Partners must never lift beyond their safe lifting limit and should break down heavy items or request assistance. Reasonable accommodations may be made for individuals with disabilities.