Texas City Dairy - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You'll ensure products are properly rotated and stocked daily, maintaining all department and safety/sanitation standards.

Responsibilities

• Stocking:
  • Stock and rotate items as needed
  • Assist with inventory control; load, unload, and move products
  • Organize, clean, and prepare the back area for night crew and incoming trucks
  • Arrange merchandise on pallets for a presentable department
  • Ensure shelf tags and signage are accurate; create/prepare signage as needed
  • Maintain standards in shrink, safety, inventory control, and sanitation
  • Check shipments for out-of-date or damaged products
  • Build, stock, maintain, and take down store displays
  • Perform Customer Service Assistant duties as needed
• Customer Service:
  • Provide superior customer service
  • Answer customer questions and assist with product selection
  • Help customers locate store merchandise
• Sales:
  • Merchandise products effectively
  • Use suggestive selling techniques to meet customer needs and boost sales
• Food Safety / Sanitation:
  • Clean and sanitize sales floor, display cases, prep areas, and equipment
  • Properly handle and maintain equipment operation
  • Comply with departmental SOPs and store operating procedures
• Department-Specific Responsibilities:
  • Beauty: Knowledge of beauty and cosmetic aids
  • Drugstore / General Merchandise: Prepare tags and signs as needed
  • Grocery: Organize and prepare the back area for night crew and trucks; prepare tags and signs
  • Texas Backyard: Passion for outdoors; complete Green Thumb training
  • Entertainment: Knowledge of audio/video, specialty products, movies, music, electronics, and video games

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience:
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
• Education: HS Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire

Physical Demands & Working Conditions

The physical demands and working conditions vary by department. Below are general requirements, with specific details for each department:

• General:
  • Function in a fast-paced retail environment
  • Work with customers, staying attentive to their needs
  • Lift, push, pull, and carry items within safe limits
• Department-Specific Physical Demands:
  • Beauty: Constantly reach at waist, grasp; frequently stand, walk, etc.; occasionally lift up to 30 lbs
  • Drugstore / General Merchandise: Constantly reach at waist, pivot, grasp; frequently stand, walk, etc.; occasionally lift up to 55 lbs
  • Grocery: Constantly reach at waist, pivot, grasp; frequently stand, walk, etc.; occasionally lift up to 65 lbs
  • Texas Backyard: Constantly reach at waist, grasp; frequently stand, walk; occasionally lift up to 65 lbs
  • Healthy Living: Constantly stand, reach at shoulder, etc.; frequently walk; occasionally lift up to 50 lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Last revised: 6/1/2019