BDC Service -Vernon Ford

About the Role

Vernon Ford is a Sonic Automotive Dealership. Sonic Automotive is a Fortune 500 company transforming the way people shop for, buy, and service their vehicles. Our team works together to provide an experience unmatched by competitors.

As a BDC Agent, you will answer phone inquiries and ensure the dealership maximizes its profit potential through service appointments. The pay scale includes a base hourly compensation of $18.50, with an annual salary range of $38k-$42k.

Responsibilities

• Communicate effectively with phone customers and book service appointments.
• Maintain thorough knowledge of all dealership products and services.
• Assist guests in selecting services by asking questions and listening to their needs.
• Check emails frequently and respond to inquiries immediately.
• Deliver messages intended for other departments promptly and notify customers their messages have been forwarded.
• Maintain a safe work environment and professional appearance.
• Prioritize guest satisfaction to support the company’s business.
• Determine management, production, and quality requirements by asking questions and listening.
• Attend Sonic meetings as requested.
• Maintain a follow-up system to encourage follow-through on assigned projects.
• Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
• Review and analyze daily, weekly, monthly, and yearly actions to improve time utilization and planning.

Requirements

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience working in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.

Benefits

• Competitive benefits including medical, dental, vision, HSA, and 401k.
• Paid time off (PTO).
• Lowest turnover in the industry with award-winning training (Training Magazine Top 125, Brandon Hall Awards).
• Commitment to internal development and promotion.
• Technology-based roles with provided iPads or iPhones.
• Peer-to-peer teamwork and recognition programs.
• Special benefits for purchasing or leasing a car.
• Personal Automotive Concierge Service.
• Over 1,000 internal advancements each year.

Pay

Base hourly compensation of $18.50, with an annual salary range of $38,000–$42,000.