BDC Service Department (Spanish Speaking)

About the role

Come see why Capitol Chevrolet has been awarded Dealer of the Year time after time!! Our market experience and success is hard to match in our industry.

Responsibilities

• Answer customer calls and establish follows-up with appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, and dealership management.
• Utilize CRM tracking system daily
• Follow up with potential leads and regular customers for maintenance recall reminders
• Receive inbound and outbound calls for customer needs

Qualifications

• At least one previous role based in customer service experience, business development, or dealership
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license