BDC Representative

About the role

Shawnee Mission Kia is seeking a motivated and customer-focused Business Development Center (BDC) Representative to join their growing dealership team.

Responsibilities

• Handle all incoming internet, phone, and text inquiries promptly and professionally
• Conduct high-volume outbound calls to generate and confirm sales and service appointments
• Effectively communicate with prospective customers to understand needs and guide them toward scheduling dealership visits
• Maintain accurate records of all customer interactions in the CRM system
• Work closely with the sales and service teams to ensure a seamless customer experience
• Meet or exceed monthly appointment-setting and show-rate goals
• Maintain a positive, professional attitude while working in a competitive, performance-driven environment

Qualifications

• Previous BDC experience in an automotive dealership OR proven success in a high-volume appointment setting or inside sales role
• Strong phone presence and excellent verbal communication skills
• Ability to handle rejection and stay motivated in a competitive environment
• Highly organized with strong attention to detail
• Comfortable using CRM systems, email, and texting platforms
• Ability to multitask and manage a high volume of leads
• Team-oriented mindset with a strong work ethic
• Availability to work Saturdays (mandatory) with a weekday off

Benefits

• Competitive pay structure with performance-based bonuses
• Total compensation range: $50,000–$60,000, including base salary and performance-based bonus potential
• Performance bonuses: $2,000+ annually (uncapped, based on results)

Pay

Competitive pay structure with performance-based bonuses

Schedule

Mandatory Saturdays with a weekday off