BDC Representative

Primary Responsibilities

• Lead Management: Promptly handle and respond to all incoming internet leads, phone calls, text messages, and chat inquiries for Sales.
• Appointment Setting: Execute persuasive follow-up strategies to convert leads into confirmed showroom or service appointments.
• Customer Communication: Conduct professional, friendly, and informative outbound calls (prospecting, follow-up, and CSI calls) to previous, current, and prospective customers.
• CRM Expertise: Accurately log all customer contact, notes, and activity in our Customer Relationship Management (CRM) software.
• Product Knowledge: Maintain expert-level knowledge of all new Volkswagen models, features, pricing, and current promotions/incentives.
• Collaboration: Work closely with Sales Managers to ensure a seamless and world-class customer experience from the first contact to the final sale.
• Goal Achievement: Consistently meet or exceed daily, weekly, and monthly key performance indicators (KPIs) for calls, contacts, and appointments set.

Qualifications & Skills

• Proven Experience: Minimum of 1 year in a BDC, call center, customer service, or high-volume sales environment (Automotive experience is a significant plus).
• Communication Powerhouse: Exceptional verbal and written communication skills with a confident, energetic, and professional phone presence.
• Technical Proficiency: Strong computer skills, including experience with a CRM system and Microsoft Office Suite.
• Drive for Success: A self-motivated, results-oriented, and competitive mindset with a desire to achieve top-tier income.
• Team Player: Positive attitude and the ability to thrive in a fast-paced, goal-driven, team environment.
• Required: High school diploma or equivalent. Must have a valid driver's license.

Pay

The pay listed is just the starting point. Our commission and bonus structure is designed to reward high performers. There is truly no cap to what you can earn if you come in and work extremely hard, are coachable, and commit to excellence.

Schedule

Full Time