BDC Representative

About the role

The Business Development Center Representative at Pajouh Automotive is responsible for assisting with marketing and communicating to the company's client database to drive more sales. The primary objective is to respond to customer requests, gather information, research potential clients, and follow up on sales leads.

Responsibilities

• Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade-in details; customer’s goals
• Mines the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages
• Researches and develops lists of potential clients
• Follows up on sales leads and makes cold calls to potential clients
• Schedules appointments with customers to visit the dealership to meet with a salesperson who will then conduct the steps of the sale
• Consults regularly with the Internet Director
• Follows an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Follows a prospect development system and sends follow-up emails and makes follow-up calls to those potential customers
• Follows established prospecting steps and procedures
• Remains knowledgeable of new products, features, accessories, processes, etc.
• Attends sales meetings and training sessions as scheduled
• Mets, or exceeds, written forecast and projection numbers
• Other duties as assigned

Requirements

• Computer software & Internet navigation skills
• Typing, spelling, & written communication skills
• Phone communication and etiquette
• Multi Tasker
• Process & goal oriented
• Self motivated

Qualifications

N/A

Skills

N/A

Benefits

N/A

Pay

N/A

Schedule

N/A