BDC Manager

About the role

Are you an experienced Business Development Manager ready to drive growth and customer engagement for a thriving, high-volume foreign car dealership? We’re looking for a motivated and results-driven professional to lead our BDC team to new heights.

Key Responsibilities

• Develop and implement strategies to increase customer engagement, appointments, and sales.
• Manage and train a team of BDC representatives to deliver exceptional customer experiences.
• Be consistently available to support, guide, and manage the team to ensure optimal performance.
• Monitor and analyze performance metrics to identify growth opportunities.
• Collaborate with the sales and service departments to ensure seamless lead-handling processes.
• Maintain high standards of communication across phone, email, text, and video channels.
• Leverage video technology as a key tool to engage leads, explain processes, and enhance the customer experience.

What We’re Looking For

• Proven experience in automotive BDC management or similar leadership roles.
• Strong knowledge of CRM systems and dealership processes.
• Excellent communication, coaching, and leadership skills.
• Data-driven mindset with the ability to analyze performance metrics and implement solutions.
• Passion for customer service and a track record of meeting or exceeding goals.
• Must be comfortable using video as part of the customer communication and sales process.
• Must be fully committed to being accessible and hands-on in managing the team daily.

What We Offer

• Competitive compensation package with performance-based bonuses.
• Opportunities for professional development and growth within the dealership.
• Supportive, team-oriented work environment.
• Comprehensive benefits package.