BDC Internet Sales Manager - Business Development Call Center Manager

About the Role

We are seeking a Business Development Manager to lead our multi-person Customer Contact Center for a large, award-winning new and used car dealer group in eastern Pennsylvania. Call center management experience is required; automotive experience is preferred but not mandatory. Our location is easily accessible from northern Philadelphia, Bucks County, the Lehigh Valley, Western New Jersey, and the Poconos.

Responsibilities

• Train BDC department reps on the process and technique of responding to internet and phone leads with the goal of establishing appointments
• Manage and motivate team members with enthusiasm and accountability
• Conduct prospecting of service and parts customers
• Handle all follow-up for sales and service customers
• Maintain accuracy of the customer database
• Utilize the dealer group customer database for prospecting
• Manage lease portfolio retention
• Oversee the dealer group’s online and phone-based service reservation systems
• Ensure our products and services are properly merchandised on all web-based assets (websites, Autotrader, etc.)

Requirements

• A high school diploma or GED equivalent
• Ability to type 50 words per minute and proficiency using a Windows-based PC and Microsoft Office applications
• Two to four years of experience in a call center environment or similar dealership environment
• Strong organizational skills, training ability, and enthusiasm
• Comfortable with a highly structured, high-intensity work environment
• Familiarity with photography, videography, and website modification is a plus but not required

Pay

Compensation ranges from $40,000 to $75,000+, commensurate with qualifications and experience.