Business Development Center (BDC) Internet Sales Representative

Responsibilities

• Respond promptly to customer inquiries through phone, internet, text and live chat channels
• Schedule and confirm customer appointments for the sales team
• Provide accurate and helpful information regarding vehicles, features and dealership services
• Present initial financing options based on customer needs
• Maintain consistent follow-up with prospects who are not yet ready to purchase or who miss scheduled appointments
• Accurately document all customer interactions within the CRM system
• Aid in vehicle acquisition efforts by responding to leads from sources such as Kelley Blue Book, Facebook Marketplace, Craigslist, and other online platforms
• Build positive relationships with customers while delivering a professional and exceptional experience

Qualifications

• Previous experience in customer service, sales, call center, hospitality or a related field preferred
• Strong communication and interpersonal skills
• Excellent computer and organizational abilities
• Positive attitude and team-oriented mindset
• Professional, dependable and customer-focused
• Ability to work flexible schedules including evenings and Saturdays
• Willingness to learn and adapt in a fast-paced environment

Benefits

• Competitive compensation
• Medical and dental insurance
• 401(k) retirement plan - Company Match
• Paid time off and vacation
• Paid training and professional development
• Career advancement opportunities
• Employee vehicle purchase program
• Family-owned and operated culture
• Long-term job stability
• Health and wellness benefits
• Flexible scheduling
• Complimentary Saturday lunches
• Employee discounts on products and services