Internet Sales Representative BDC

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned

Requirements

• High school diploma or equivalent
• Experience in sales or customer service preferred
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent verbal and written communication skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of internet sales and marketing techniques
• Positive attitude and ability to work in a fast-paced environment

Skills

• Customer service skills
• Call center experience
• Product knowledge
• CRM software proficiency

Benefits

• Paid training
• Bonuses
• Health, dental, vision, life, disability insurance
• Employee purchase program

Pay

• Competitive salary based on experience

Schedule

• Full-time position