BDC Representative (Internet Sales Team)

About the role

As a BDC Representative, you'll be the first point of contact for customers beginning their vehicle-buying journey, helping create a positive and professional experience from their very first interaction with our dealership. You'll communicate with customers through phone calls, emails, text messages, online chats, and social media inquiries, answering questions, providing information about our vehicles, and helping guide them through the early stages of the purchasing process. Your primary goal will be to build trust, generate excitement, and invite customers into the dealership by scheduling appointments with our sales team for vehicle demonstrations and test drives.

This role is perfect for someone who is organized, self-motivated, and enjoys helping people while working in a fast-paced environment. For over 70 years, we've built a dealership rooted in family values, teamwork, and taking care of our guests like they're part of the family. Every team member matters, and we believe work should be rewarding and enjoyable.

Responsibilities

• Be the friendly first voice our customers hear—answering calls and helping them get scheduled
• Build real relationships with customers (not just one-and-done conversations)
• Match customers with the right vehicles, services, and next steps
• Keep things organized by documenting customer info in our CRM
• Follow up and stay connected—because great service doesn't stop after one call

Qualifications

• You're a people person with strong communication skills (phone + written)
• Comfortable with computers, data entry, and Microsoft Office
• You can juggle tasks, stay organized, and keep cool under pressure
• Self-motivated but also a team player who takes direction well
• Professional, reliable, and ready to bring a positive attitude every day
• Open to a flexible schedule, including evenings and available to work every other weekend

Benefits

• Medical, Dental & Vision Coverage
• Short Term & Long Term Disability
• HSA/Flexible Spending Accounts
• 401(k) with Match
• Paid Vacation (because life isn't just work)
• Growth Opportunities—we love promoting from within
• Paid Training to set you up for success