BDC Representative (Internet Sales)

Description Location: CMA's Colonial Honda BDC Representative Overview: We are looking for a motivated, high-energy individual to join our Business Development Center (BDC) team. This role is critical to driving dealership success by engaging with internet customers, building relationships, and setting quality showroom appointments. This is not a sit-back role — we are looking for someone who is competitive, coachable, and thrives in a fast-paced environment. About Carter Myers Automotive (CMA) Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924. Our dealerships represent many of the industry's most respected automotive brands, and our employee ownership culture reflects our belief that when associates have a stake in the business, everyone succeeds. BDC Representative Responsibilities Respond to internet leads quickly and professionallyCommunicate with customers via phone, text, email, and videoBuild rapport and create meaningful conversationsSet and confirm showroom appointmentsFollow up consistently with active and past customersWork closely with sales managers and the sales teamTrack daily performance metrics and activity What Success Looks Like High energy and urgency every dayStrong communication skills (phone + text)Ability to build trust quickly with customersConsistent follow-up and persistencePositive attitude and team-first mindsetComfortable using video and creative communication Requirements Qualifications At least one year of experience working in a customer-facing roleFriendly, patient, and customer-focused mindsetExcellent communication and interpersonal skillsWillingness to learn and grow professionallyBasic computer literacyMust have a valid driver’s license Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Employment offers are contingent upon the successful completion of a drug screening and background check.