Internet Sales Manager/BDC

About the role

Camping World is seeking a Sales Development Manager to join our growing team. This role is part of our enterprise-wide sales initiative aimed at driving sustainable financial growth through boosting sales and forging strong relationships with our customers.

Responsibilities

• Oversee the management of sales activity originating from online leads, inbound phone calls, and unsold traffic with the aim of increasing dealership traffic and converting them into sales opportunities.
• Maximize sales and profitability of the Business Development Center.
• Utilize CRM system to track departmental metrics including appointments, calls, sales, and contacts.
• Ensure continuous and consistent coaching aimed at developing and motivating Sales Development Representatives, fostering a positive and productive atmosphere.
• Lead by example in appointment setting, shown appointment and sold appointment metrics.
• Support staff and customers by handing escalated customer engagements.
• Collaborate with management to educate Sales Associates on Business Development principles.
• Drive customer traffic through website management, including taking and uploading photos and adding options and attributes.
• Stay well-informed about all ongoing marketing campaigns, effectively leveraging them to increase dealership traffic.
• Recruit, hire and manage the performance of all department employees.
• Maintain online reputation through active management of review sites and social media channels.
• Analyze metrics to drive continuous improvement in departmental performance.

Qualifications

• Previous CRM experience preferred.
• High school diploma or the equivalent.
• Effective communication and team building skills.
• Excellent computer skills with proficiency in Microsoft office products.
• At least a year of prior Internet Sales Experience a plus.
• Must be highly organized with great attention to detail.

Pay

The pay range for this role is $60,000 - $100,000. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!