BDC/Call Center Representive

Job Overview

BDC / Call Center Representative – Automotive Dealership (Toyota)

Key Responsibilities

• Answer inbound calls for sales and service inquiries in a professional and friendly manner
• Schedule and confirm appointments for sales consultations and service visits
• Respond to internet leads (email, website, third-party platforms) promptly and effectively
• Makes outbound follow-up calls to customers regarding:
• Missed appointments
• Service reminders
• Sales opportunities
• Accurately log all customer interactions in the CRM system
• Provide basic information on vehicles, services, pricing, and availability
• Work closely with sales and service teams to ensure a smooth customer experience
• Maintain performance goals set by the company

Qualifications

• Previous call center, BDC, or customer service experience preferred
• Automotive dealership experience is a plus (but not required)
• Strong verbal and written communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computers, CRM systems, and phone systems
• Positive attitude with a customer-first mindset
• Reliable and punctual

Compensation & Benefits

• Competitive hourly pay + performance bonuses
• Paid training
• Health, dental, and vision insurance (if applicable)
• Paid time off (Vacation and Sick Leave)
• Opportunities for growth within the dealership
• 401K plus match

Schedule

• Full-time position
• Must be available to work flexible hours, including some evenings and weekends