BDC Call Center Agent

BDC Call Center Agent

New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.

Benefits

• $16 base per hour, plus bonus!
• Family Owned and Operated
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Accrued Vacation & Sick Time

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Work closely with the BDC Manager to schedule service appointments
• Complete outbound phone calls as assigned by the BDC Manager
• Answer inbound phone calls
• Stay informed about service updates, recalls and service requirements
• Maintain a business casual appearance

Requirements

• 5-day work week, only one Saturday every three weeks!
• Mental skills to calculate figures and amounts such as discounts and pricing
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
• Clean driving record & valid driver’s license
• Great customer service skills & motivation to be successful
• Able to multitask
• Able to communicate persuasively with customers to set appointments
• Excellent computer skills required
• Excellent phone presence
• Automotive experience helpful but not required
• Great communication skills
• 18+ years of age or older

About the Role

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Schedule

5-day work week, only one Saturday every three weeks!

Pay

$16 base per hour, plus bonus!