BCBA Training Manager
About the role
The Training Manager assists in the development, coordination, and delivery of new hire orientation for R/BTs, BCBAs, and Licensed Psychologists, ensuring a supportive and comprehensive onboarding experience across all staff levels. The Training Manager must effectively coordinate and collaborate cross-functionally to ensure new hires have any necessary training from other Frontera departments (e.g., people operations, product, engineering, clinical operations, payor operations, etc.). This position fully owns FronteraCare's Behavior Technician (BT) and Registered Behavior Technician (RBT) training functions across all regions. This role directly supervises the Training Support Specialist and is expected to personally execute every part of that position when needed. This position is also responsible for providing direct training to BCBAs and Psychologists as a part of the new hire training sequence and ongoing professional development. The Training Manager builds and maintains the training curriculum, schedules and audits training quality across all locations, owns training data and reporting, and drives automation and process improvement across the training pipeline. This position reports to the Head of Clinical Training.
Responsibilities
- Supervises the Training Support Specialist(s), providing day-to-day direction, coaching, and support. This role will personally step in and execute the Training Support Specialist role during gaps, surges, or as needed.
- Leads Behavior Technician training directly including leading training, presenting in orientation, and running clinical competencies on new hires.
- Serves as the escalation point whenever a new hire's progress or conduct raises concern.
- Develops and updates training content, orientation materials, and supporting job aids to keep them current and effective.
- Audits existing trainings on a recurring basis to confirm they meet quality standards, reflect current practice, and produce the intended competencies.
- Identifies opportunities to automate or streamline training workflows and partners with the Head of Clinical Training to implement improvements.
- Schedule and deliver BCBA-level training and collaborate with the Head of Clinical Training on other BCBA training opportunities.
- Lead psychologist onboarding training on FronteraCare processes and tools in collaboration with Frontera Diagnostics.
- Owns new hire and ongoing training data – completion status, timelines, and competency tracking – and keeps it organized, accurate, and easy to review.
- Regularly reviews training data to identify trends, bottlenecks, or regions falling behind, and takes action to correct course.
- Reports on training progress and quality metrics to the Head of Clinical Training.
- Ensures training quality is consistent across all FronteraCare locations.
- Travels on an approximately 90-day cadence to directly implement and reinforce training on-site at clinics outside the home region.
- Coordinates with RBT Leads and BCBA Regional Leads at each location to confirm training practices in the field match FronteraCare standards.