Bartender, Banquet & Server, Evenings| Hilton Garden Inn, Marlborough

Responsibilities

• Prepares and serves beverages and food to guests in a friendly, courteous, and professional manner.
• Adheres to all health regulations and local liquor laws.
• Ensures exceptional guest service and creates an inviting atmosphere.
• Sets up, maintains, and takes down banquet rooms after service/event has concluded.
• Fulfills CSM and brand standards of quality to ensure guest satisfaction.
• Greets all guests in a courteous and friendly manner.
• Accurately and quickly takes, enters, prepares and delivers guest orders according to standards.
• Responds to guests needs and provides the highest level of quality service.
• Assists other associates as needed to meet guest’s needs.
• Effectively operates micros operating system and cash register.
• Follows all CSM/Brand cash handling/POS procedures to ensure accurate closing of all guest checks.
• Dispenses appropriate levels of alcohol; prepares drinks to recipe and CSM/Brand standards.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Consistently checks guests’ identification and monitors guest consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
• Assists servers and guests when needed.
• Responsible for disposal of garbage, picking up trays, re-stocking barware, and clearing/wiping down tables and counter.
• Transfers dishes to the dish wash area, and washes barware.
• Completes all required paperwork accurately and in a timely manner while adhering to CSM internal audit procedures.
• Assists with inventory, completing inventory par sheets, and other responsibilities as needed.
• Maintains a clean and safe work area, and handles all beverage/food in compliance with CSM/Brand, local, state and federal regulations.
• Assists in maintaining sanitation and cleanliness of the bar, kitchen, and dish area.
• Follows all CSM/Brand procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.

Qualifications

• Must have 1+ years of previous serving experience.
• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
• Must have the ability to speak, understand, and write English in order to meet guest needs and complete required paperwork.
• Education: High school diploma/GED or equivalent experience required.