Breakfast Server, Banquet Server | Hilton Garden Inn, Marlborough

Responsibilities

• Serves food and beverages to guests in a friendly, courteous, and professional manner.
• Adheres to all health regulations and local liquor laws.
• Delivers exceptional guest service and promptness to guests dining in the restaurant.
• Follows CSM and brand standards of quality to ensure guest satisfaction.
• Anticipates and responds to guests in a friendly, positive, and timely manner.
• Provides the highest quality service and establishes appropriate rapport with all guests.
• Understands and follows CSM guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.
• Listens attentively, takes orders accurately, and uses proper serving techniques.
• Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
• Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, trays and coolers; vacuuming, trash removal, and stocking of supplies.
• Follows CSM procedures when handling cash and processing financial transactions.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Dispenses/delivers food and beverages and maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations.

Qualifications

• Must have 1+ years of previous guest service experience.
• Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast-paced environment.
• Must be able to constantly walk while prepping, and delivering food and beverage to guests.
• Must have the ability to speak, understand, and write English in order to meet guest’s needs.

Pay

$12.00 per hour, plus tips

Status

Full Time / Part Time