Bartender

Responsibilities

• Set up, stock, and maintain assigned bar areas according to operational and presentation standards.
• Prepare and serve beverages, cocktails, wine, beer, and specialty drinks according to established recipes and luxury presentation standards.
• Provide attentive, personalized, and professional beverage service to guests throughout all assigned outlets.
• Maintain strong knowledge of menus, cocktails, wine, spirits, beer, and outlet offerings.
• Ensure bar areas, service stations, and storage areas remain clean, organized, sanitized, and presentation-ready throughout service.
• Accurately process guest orders and payments through the POS system while following all cash handling procedures.
• Maintain proper liquor controls, inventory awareness, and operational standards throughout each shift.
• Follow all local and state liquor laws and practice responsible alcohol service at all times.
• Monitor guest alcohol consumption and professionally address intoxicated guests when necessary.
• Support banquet, pool, lounge, restaurant, and special event operations as business demands require.
• Assist with opening, closing, breakdown, restocking, and side work responsibilities.
• Respond promptly and professionally to guest concerns, service requests, and operational issues.
• Maintain knowledge of hotel services, amenities, and resort offerings to enhance the guest experience.
• Utilize proper communication and teamwork to support seamless food & beverage operations across all outlets.
• Follow all food safety, sanitation, safety, and operational procedures.
• Attend required meetings, trainings, and departmental lineups.
• Respond promptly to guest concerns and operational issues.

Qualifications

• High School diploma or equivalent and/or experience in hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Effective verbal and written communication skills, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effective listening and problem-solving skills.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Be able to cross-train in other hotel related areas.
• Show initiative, including anticipating guest or operational needs.