Barista Shift Lead

Responsibilities

• Serve as a model employee for others to follow.
• Lead and support a team, including assigning tasks, providing guidance, fostering growth, and resolving conflicts.
• Maintain a professional, positive, and welcoming attitude towards guests and employees.
• Oversee the packing and preparation of preorders for the day, ensuring all orders are accurately fulfilled and payments are tracked.
• Manage employee breaks, ensuring line-level staff receive designated rest periods.
• Afford training and guidance to line-level employees, ensuring they are well-equipped to perform their duties.
• Handle cash and money transactions responsibly, including splitting tips and counting the cash register at the end of the shift.
• Address and resolve customer complaints and grievances in the absence of the General Manager.
• Assign tasks to employees on the floor, ensuring they remain engaged and productive throughout the shift.
• During slower times or with high staffing levels, assign tasks like deep cleaning, napkin rollups, box or bag preparation to maintain workflow.
• Assist in the maintenance and upkeep of bakery equipment, including coffee machines, grinders, and cleaning tools.
• Notify management of any equipment issues and ensure daily maintenance procedures are followed.
• Adhere to and enforce proper opening and closing procedures, ensuring the bakery operates efficiently and securely at all times.

Qualifications

• 1-2+ years of service working in hospitality, restaurants, or a related field with a focus on customer service.
• Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong attention to detail.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent preferred.