Shift Lead Barista

Pay Rate

Pay Rate: $22 - $23 per hour

Location

Location: Report to: Store Manager

Position

Position: Shift Lead

CHAGEE Overview

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Daily Duties

• Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Aid with opening and/or closing store procedures and protocols
• Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
• Aid in addressing customer complaints and de-escalation solutions

Leadership and Training Support

• Support the Store Manager and Assistant Store Manager in ensuring the team is able to deliver high-quality and excellent customer service
• Participate and complete company trainings when necessary

Store Sales Performance

• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities

Inventory Management

• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Experience and Skills Required

• Be a passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food Handling Certificate Needed (Company can assist)
• Excellent verbal and written communications skills
• Funny personality that can add to the CHAGEE culture
• Able to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Willing to learn other responsibilities and ad-hoc assignments
• Able to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Position requires prolonged periods of standing and/or walking
• May involve reaching, crouching, kneeling and stooping
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, and POS equipment
• Frequently lift/move up to 25lbs

Shifts and Availability

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends

Benefits

• Hourly rate of $22 - $23 per hour depending on experience
• Tip eligible!
• 401k with company match (Full-time and part-time employees)
• Medical Benefits for full-time employees - 90% covered for full-time employees and 70% for dependents
• Vision & Dental benefits for full-time employees- 100% covered for full-time employees
• Paid training
• Free Tea per shift
• Free daily transportation to and from the store if needed

Benefits

Free daily transportation to and from the store if needed

Qualifications

None specified

Skills

None specified

Benefits

None specified

Pay

Hourly rate of $22 - $23 per hour depending on experience

Schedule

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends

Qualifications

None specified

Skills

None specified

Benefits

None specified