Shift Lead Barista

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally. We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting-edge innovation, and crafted to nourish body and spirit. The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Pay

$22 - $24 per hour depending on experience (tip eligible)

Benefits

• 401k with company match (full-time and part-time employees)
• Medical benefits for full-time employees: 90% covered for employees and 70% for dependents
• Vision & Dental benefits for full-time employees: 100% covered
• Paid training
• Free tea per shift

Responsibilities

Daily Duties

• Support baristas with hands-on drink preparation, especially during (but not limited to) peak hours
• Manage the POS with cash handling and credit card transactions
• Demonstrate an excellent level of customer service
• Handle customer feedback with sincerity and professionalism
• Lead by example by upholding company values and promoting a positive team culture
• Assist managers in assigning barista staff tasks and delegation of duties per shift as needed
• Aid with opening and/or closing store procedures and protocols

Leadership And Training

• Support the Store Manager and Assistant Store Manager in ensuring the team delivers high-quality and excellent customer service
• Support store and assistant managers with coaching for skill with baristas by conducting On-Job-Training (OJT)
• Participate and complete company trainings when necessary
• Practice a high standard for hospitality and our mission to "make friends through tea"
• Assist in addressing customer complaints and de-escalation solutions
• Aid with call-off coverage as needed (not responsible for creating schedules)

Store Sales Performance

• Have some awareness of sales performance and assist operations where needed
• Assist in marketing & promotion activities

Inventory Management

• Ensure store inventory is arranged and managed properly
• Help to forecast inventory usage and delivery
• Support management with ordering and receiving inventory as needed

Requirements

• Be a passionate tea lover
• Barista experience: 1+ years (preferred)
• Leadership experience: 1+ years (preferred)
• Food Handling Certificate (company can assist)
• Excellent verbal and written communication skills
• Fun personality that adds to the CHAGEE culture
• Fast learner who enjoys working in a fast-paced environment
• Ability to work well as part of a team with a strong work ethic
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and/or holidays
• Ability to travel to other store locations or training facilities within a 20-mile radius as needed
• Willingness to learn other responsibilities and ad-hoc assignments
• Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals

Essential Physical Requirements

• Prolonged periods of standing and/or walking
• Involves reaching, crouching, kneeling, and stooping
• Frequent use of computers and other technology, including handheld equipment and POS systems
• Frequently lift/move up to 25 lbs

Schedule

• Morning/Day Shift
• Afternoon Shift
• Night/Evening Shift
• Weekends