Banquet Server - Marriott Fort Collins, Colorado

About the role

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Banquet Server for the Marriott in Fort Collins, Colorado. Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel! At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.

Responsibilities

• Service, set-up and break down assigned functions in a safe, accident-free manner
• Provide warm, knowledgeable service and helpful guidance to reassure guests they've made the right choice to stay with us
• Maintain clean and wrinkle free uniform, DoubleTree Name Tag, and either white or black under garment under banquet uniform and black non-slip shoes
• Adhere to grooming and appearance standards
• Read BEO's and know all the equipment necessary to complete the set up for each function
• Set tables in assigned area correctly and uniformly with proper equipment
• Set up buffets with food presentation and table prep before event begins
• Keep buffet stations neat and clean while servicing guests per established policies and procedures
• Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment
• Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage
• Complete assigned paperwork per event or function
• Complete all side work during and after events
• During events when servers have down time, organize and stock all products used or help prepare for next day's events
• Return all equipment used to proper area, wiped down and kept neat in banquet areas
• Dispose of all buffet food that has been served properly
• Address all leftover and untouched food from both Plated and Buffet style events in hot boxes or coolers with Chef's before event on how to handle after event is over
• Label, date and store all saved food properly
• Return and put away all equipment not used properly in designated storage areas
• Keep banquet areas neat and clean, wiped down and ready for next day's business

Qualifications and Requirements

• Previous Banquet Service experience highly desired
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards a plus
• Thorough knowledge of the catering and food profession in order to perform non-repetitive analytical work
• Knowledge of policies and procedures and the ability to determine course of action based on these guidelines
• Supervision/management skills
• Oral and written communication skills
• Moderate hearing - to hear equipment timers and communicate with other staff
• Excellent vision to see that product is prepared appropriately
• Moderate speech communication skills to be able to communicate with staff
• Moderate comprehension and literacy to read and understand all BEO's requests
• Lifting/Pushing/Pulling/Carrying: All these functions are essential because of the heavy production associated with Banquets. Items include food, small equipment, 75% of the time
• Bending when using the lower oven for cooking, 5-10 times a day
• Full range of mobility and the ability to travel 30-50 feet on a regular basis, throughout the day
• Standing during preparation or plate-up to one hour at a time, usually 3-5 times a day
• Being passionate about people and service
• Strong communication skills when interacting with guests and employees
• Reading and writing abilities used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills used frequently when handling cash or credit
• Problem-solving, reasoning, motivating, and training abilities
• Ability to work a flexible schedule including nights, weekends and/or holidays

Pay

Salary Range: $16.50 -17.50/hr

Benefits

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program