Banquet Setup - Marriott Fort Collins, Colorado

About the role

Service, set-up, and break down assigned functions in a safe, accident-free manner. Provide warm, knowledgeable service and helpful guidance to reassure guests they’ve made the right choice to stay with us.

Must adhere to grooming and appearance standards, including wearing a clean and wrinkle-free uniform, DoubleTree name tag, either white or black undergarment under banquet uniform, and black non-slip shoes.

Responsibilities

• Read BEOs and know all equipment necessary to complete setups for each function.
• Set tables in assigned areas correctly and uniformly with proper equipment.
• Set up buffets with food presentation and table prep before events begin.
• Keep buffet stations neat and clean while servicing guests per established policies and procedures.
• Use proper in-room clearing and aisle tray break-down for buffet or other special food service tables and equipment.
• Assist Banquet Captain in setting up and breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by policies and procedures regarding food and beverage service.
• Complete assigned paperwork per event or function.
• Complete all side work during and after events.
• Organize and stock all products used during downtime or help prepare for the next day’s events.
• Return all equipment to proper areas, wipe down, and keep banquet areas neat.
• Dispose of all buffet food that has been served properly.
• Address leftover untouched food (plated and buffet style) with chefs before the event ends; label, date, and store saved food properly.
• Return unused equipment to designated storage areas and ensure banquet areas are clean and ready for the next day’s business.

Requirements

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is a plus.
• Thorough knowledge of catering and food service to perform non-repetitive analytical work.
• Ability to follow policies and procedures and determine courses of action based on guidelines.
• Supervision and management skills.
• Strong oral and written communication skills.
• Moderate hearing to hear equipment timers and communicate with staff.
• Excellent vision to ensure product preparation meets standards.
• Moderate speech communication skills to interact with staff.
• Moderate comprehension and literacy to read and understand BEOs.

Physical Demands

• Lifting, pushing, pulling, and carrying heavy items (e.g., food, small equipment) 75% of the time.
• Bending necessary when using lower ovens for cooking, 5-10 times a day.
• Full range of mobility and ability to travel 30-50 feet regularly throughout the day.
• Standing during preparation or plate-up for up to one hour at a time, 3-5 times a day.

Skills

• Passion for people and service.
• Strong communication skills for interacting with guests and employees.
• Reading and writing abilities for completing paperwork and logging issues.
• Basic math skills for handling cash or credit transactions.
• Problem-solving, reasoning, motivating, and training abilities.

Schedule

Ability to work a flexible schedule including nights, weekends, and/or holidays.

Pay

Salary Range: $17.00 - $19.00 per hour.

Benefits

• Medical, dental, and vision coverage.
• Vacation and holiday pay.
• Same-day pay available.
• Employee Assistance Program.
• Career growth opportunities and manager training program.
• Reduced room rates throughout the portfolio.
• Third-party perks (movie tickets, attractions, etc.).
• 401(k) retirement plan.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Referral program.