Banquet Server - Marriott

Job Summary

Banquet Server is responsible for setting up banquet/meeting rooms with specified, appropriate items, and serving food and beverages to guests at meetings, banquets, and catering events. Duties include serving food and beverage with accuracy and politeness, providing guest service, clearing dishes, cleaning all banquet areas, keeping count of guests, and post‑event clean‑up.

Responsibilities

• Assist with event set‑up prior to start time, including dressing and setting tables, checking cleanliness of chairs, carpet, linens, and all items on tables.
• Greet guests as they enter, help them find seats, and attend to their comfort by answering questions, taking orders, conveying special instructions to the kitchen and bar, and serving food and beverages.
• Set up chafing pans for buffets or serve plated meals from trays.
• Circulate the room with trays of appetizers and beverages, conducting table touches and bussing as necessary.
• Remove dirty dishes and linens, empty, clean, and refill items as part of side‑work duties.
• Assist with event closing, including packing away tables, tablecloths, decorations, place settings, and buffets.
• Direct guests to necessary services and features, and support other staff to ensure guest satisfaction.
• Adhere to safety and quality regulations, including knowledge of fire alarm systems and evacuation procedures.
• Maintain a professional appearance and wear the appropriate event staff uniform at all times.
• Hold a valid TABC card and be certified in Serving Alcohol with Care training.
• Keep confidential all business functions of the company, including financial status, customer/guest information, and employee issues.
• Quickly respond to all guest requests.

Requirements

• Courteous and attentive to guests.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work as part of a team and follow instructions.
• Flexibility to work shifts, including early mornings, late nights, weekends, and holidays.
• Ability to function well in a high‑paced and at times stressful environment.
• Alcohol Server Permit required to serve alcohol at events with alcoholic beverages.
• High school diploma or equivalent; experience as a server is preferred.
• Physical ability to stand or walk on feet for up to 8 hours, climb stairs, and lift at least 50 pounds.
• Capability to bend, reach, kneel, push, stretch, and use a step stool or ladder.
• Clear vision for close cleaning and writing tasks, as well as distances up to 25 feet.
• Good finger dexterity for prep work and writing; ability to use/lift arms for up to 8 hours and carry food trays.