Banquet Cook IL

Responsibilities

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• HAVE A WORKING KNOWLEDGE OF THE ANDRETTI BRAND, PRODUCT, POLICIES, AND PROCEDURES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ADHERES TO ANDRETTI INDOOR KARTING AND GAMES GENERAL WORK RULES AND DEPARTMENT PROCEDURES.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• Maintains a clean and safe work area in compliance with ANDRETTI INDOOR KARTING AND GAMES POLICIES AND PROCEDURES.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

Requirements

• Experience/Knowledge/Skills/Abilities:
• 1+ year prior guest service experience required, preferably in a hospitality, restaurant or entertainment setting.
• Excellent verbal communication skills needed.
• The ability to perform job duties in a fast-paced and amplified (loud) environment.
• Work days, nights, holidays, and/or weekends as required.
• Ability to use a point of sale system and other electronic equipment as needed.
• Physical demands include: performing functions which require organization, bending, reaching, turning, lifting up to 30 lbs, some positions requiring working in extreme temperatures, walking or standing for long periods of time, and the desire and ability to smile throughout the shift.