Banquet Captain | Hilton Virginia Beach Oceanfront

Company

Shamin Hotels

Department

Food and Beverage

Reports To

Chef and Banquet Manager

Supervision

Banquet Staff

Position Overview

The Banquet Captain is responsible for coordinating the delivery of all food and beverage for functions held in the hotel and all details pertaining to functions being held in all banquet and meeting rooms in keeping with the standards prescribed by management. The position is primarily concerned with front‑of‑house activities.

Essential Job Functions

• Meet and greet guests in a friendly and warm manner.
• Coordinate with the event host on all aspects of the banquet function.
• Perform planning and organization functions for the banqueting department, such as maintaining the banquet logbook and updating function sheets/BEOs.
• Check banquet rooms, service, and kitchen areas for cleanliness, proper set‑up, and ensure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Respond quickly and accurately to guest requests.
• Plan the event course and orchestrate its completion in a timely, quiet, and courteous manner.
• Adhere to all banquet standard processes and hotel standard policies and procedures.
• Supervise and train staff in the set‑up and break‑down of assigned banquet rooms according to contract and manager instructions.
• Supervise and train staff in the service of food and beverages according to standards.
• Discuss any last‑minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before event start time (cold buffet 30 min prior, hot buffet 15 min prior).
• Coordinate function details with banquet, conference planning, and kitchen staff.
• Maintain constant contact with the banquet chef to ensure coordination between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre‑shift and pre‑function meetings.
• Actively participate in the set‑up of banquet rooms and service of food and beverage to guests.
• Communicate frequently with fellow supervisors and banquet managers regarding the progress of the day’s work.
• Communicate frequently with function hosts to ensure that their needs are being met.
• Ensure all guest checks are billed and signed by the host according to planned arrangements.
• Ensure accurate daily sales reconciliation and postings are completed and provided to the front office.
• Display awareness and compliance with hotel security, safety, emergency, and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Monitor the profitability of functions to minimize waste and broken or lost supplies.
• Assist the Banquet Manager in establishing maintenance, repair, and cleaning schedules for all banquet equipment and facilities.