Banquet Captain

About Us

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Focus on ways to promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet/exceed our company goals and three metrics.
• Complete all required brand specific training, Vision University training, and health and safety training.
• Adhere to all Vision Hospitality Group and property specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to every guest and associate.
• Oversee events, set-up, and breakdown of all function rooms.
• Act as the contact person for the guest.
• Coordinate customer experience with the kitchen, front desk, set-up, and sales staff.
• Ensure compliance of all company policies and procedures.
• Coordinate inventory with event calendar and BEO to ensure inventory is equal to what is needed.
• Inspect the scheduled function area/room for cleanliness, working condition, and proper furniture/equipment set up; rectify any deficiencies with respective departments.
• Oversee event staff being mindful of uniform appropriateness, attendance, and timeliness.
• Conduct pre-function inspections to identify any outstanding needs and readiness for event.
• Conduct pre-function meeting with appropriate staff and review all information pertinent to setup and service of function.
• Total all outstanding charges for the function, prepare check, and present to event contact for payment adhering to all cashiering procedures/policies.
• Provide feedback to manager.
• Complete all paperwork and closing duties in accordance with departmental standards.
• Conduct post-function inspection, and review status of assignments and any follow-up action needed with Manager and/or incoming Supervisor.
• Monitor and handle customer complaints to ensure customer satisfaction.
• Maintain cleanliness and organization in all work areas.
• Uphold appropriate departmental standards of quality/timing.
• Attend all scheduled associate meetings and bring suggestions for improvement.

Requirements

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, and associate issues.
• Responsible for safety and security of guests, fellow associates, and hotel assets.
• Knowledge of fire alarm system and evacuation procedures.
• Dependable transportation available.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Organized, honest, works well with others, and has an outgoing personality.
• Maintain a clean and attractive work area, uniform, and person.
• Highest degree of integrity and humility, living by the Golden Rule.
• Able to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Able to bend, reach, kneel, push, and stretch; lift and/or carry up to 35 pounds.
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Eyesight enabling vision both near and far.
• Comfortable using a step stool or ladder.
• Able to use/lift arms for up to 8 hours.
• Able to work in extreme conditions such as heat, cold, and stress.
• Finger dexterity for operating equipment.
• Speak in a clear, understandable voice, hear at a basic level, and understand English.
• Able to write.

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs

This position is eligible for incentives based on the overall performance and achievement of established goals.