Banking Specialist 1

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our dynamic team. The ideal candidate will troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, etc. Good verbal, written, and interpersonal communication skills are essential.

Responsibilities

• Respond to service calls to install, repair, rebuild, and service remote drive up systems, audio and video equipment.
• Handle a variety of locking mechanisms, including vaults, secure keyways, and other systems unique to the banking industry.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Perform preventative maintenance as needed.
• Troubleshoot, repair, and replace all components of remote, audio and video equipment.
• May install, configure, and support a variety of network systems and equipment for assigned projects.
• Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
• Handles moderately complex installations for the remote units such as alert systems.
• Installs new units with final connections, testing, and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center and the company.
• Advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

Requirements

• Working knowledge of drive up, locking, and electronic systems specific to the banking industry.
• Solid knowledge of mechanical and electrical systems.
• Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
• Education: High School/GED or equivalent experience.
• Preferred Experience: Technical diploma and/or equivalent trade experience (e.g. Electrician) or 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.

Qualifications

Must have good verbal, written, and interpersonal communication skills.