Banking Specialist 1

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our dynamic team. This role involves troubleshooting, repairing, and performing preventive maintenance on various banking security and drive-up equipment.

Responsibilities

• Respond to service calls to install, repair, rebuild, and service remote drive-up systems, audio and video equipment.
• Troubleshoot, repair, and replace all components of remote, audio and video equipment.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Perform preventative maintenance as needed.
• Act as a mentor to less experienced staff.
• Handle moderately complex installations for remote units, including alert systems.
• Respond to customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
• Identify potential project challenges and communicate to appropriate parties.
• Inspect completed work for conformance with specifications, requirements, and compliance with applicable manufacturer specifications.
• Estimate cost, time, and materials for replacement equipment.
• Clean, maintain, adjust, calibrate, and service equipment used in the performance of duties.
• Use strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Communicate with and work with other team members to improve overall operations of the Convergint Center and the company.
• Advise management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
• Keep up to date and informed on all company policies.
• Present a professional image of Convergint at all times in appearance and behavior.
• Perform other duties and responsibilities as requested or required.

Requirements

• Working knowledge of drive up, locking, and electronic systems specific to the banking industry.
• Solid knowledge of mechanical and electrical systems.
• Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Customer Focus - Maintaining awareness of and seeking to meet the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability - Responds effectively to changes in situation or information.
• Passes high-level security clearance.

Qualifications

• Education: High School/GED or equivalent experience.
• Experience: 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Skills

• Technical diploma and/or equivalent trade experience (e.g. Electrician).

Benefits

• Company Benefits: 10 Company Holidays and Paid Time Off starting at 13 days annually, Fun & Laughter Day Off, Medical, Dental & Vision Plan, Life insurance & Disability Plan, Wellness Program, 401K Matching Plan, Colleague Assistance Program, Tuition reimbursement, Competitive salary and compensation plan, Vehicle reimbursement plan or company vehicle, Corporate Social Responsibility Day, Cell phone reimbursement (if applicable), Paid parental leave.

Pay

Competitive salary and compensation plan.

Schedule

Full-time position.