Banking Specialist 1

About the role

Convergint is seeking a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our dynamic team. This role involves troubleshooting, repairing, and performing preventive maintenance on various banking security equipment and drive-up systems.

Responsibilities

• Respond to service calls to install, repair, rebuild, and service remote drive-up systems, audio and video equipment.
• Troubleshoot, repair, and replace all components of remote, audio and video equipment.
• Install, configure, and support a variety of network systems and equipment for assigned projects.
• Perform preventative maintenance as needed.
• Act as a mentor to less experienced staff.
• Handle moderately complex installations for the remote units such as alert systems.
• Respond to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis.
• Identify potential project challenges, communicate to appropriate parties, and assist in developing strategies to minimize deviations from estimated costs and project deadlines.
• Inspect completed work for conformance with specifications, requirements, and compliance with applicable manufacturer specifications.
• Estimate cost, time, and materials for replacement equipment.
• Clean, maintain, adjust, calibrate, and service equipment used in the performance of duties.
• Use strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Communicate with and work with other team members to improve overall operations of the Convergint Center and company.
• Advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keep up to date and informed on all company policies.
• Present a professional image of Convergint at all times in appearance and behavior.
• Perform other duties and responsibilities as requested or required.

Requirements

• Working knowledge of drive up, locking, and electronic systems specific to the banking industry.
• Solid knowledge of mechanical and electrical systems.
• Basic knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
• Experience in one or more of the following industries: electronic, fire alarm & life safety, and/or building automation.
• Education: High School/GED or equivalent experience.
• Preferred Experience: Technical diploma and/or equivalent trade experience (e.g. Electrician) or 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.

Qualifications

Must have effective verbal, written, and interpersonal communication skills. Must be able to pass high-level security clearance.

Skills

• Strong communication skills both oral and written.
• Adaptability to respond effectively to changes in situation or information.
• Passes high-level security clearance.

Benefits

Convergint offers a variety of programs and exceptional benefits including:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Pay

Competitive salary and compensation plan.

Schedule

Full-time position.