Banking Spec III-Floater

Responsibilities

• Provide teller and platform-based transactions
• Manage lobby activity and support mobile, online banking and digital solutions
• Offer education and knowledge of consumer and small business products
• Operational Excellence: Research and resolve issues related to end of day banking center balancing
• May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop
• Open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements
• Execute all operation responsibilities relative to opening and maintain all products and services
• Review customers account activity to ensure compliance with Bank Secrecy Act
• Daily review of overdraft, uncollected and significant balance change reports
• Originate new credit requests and respond to loan related inquiries
• Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures
• Ensure all regulatory requirements as well as security and audit procedures are adhered to always
• Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor
• Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards
• Customer Service: Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement
• Resolve customer problems and follow up to ensure customer’s expectations are met
• Deliver customer experience for all segments to ensure quality customer experience every day every time
• Provide quality customer service to all current and prospective customers as measured by Bank service standards
• Business Development: Consistently meet or exceed sales goals as defined by management
• Achieve outbound conversation expectations as defined by management
• Acquire, retain and expand new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services
• Take an active role in educating our customers on other banking channels to meet their needs
• Participate in business development activities in support of the banking center market development activities as requested
• Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.)
• Bank Transformation: Adhere to expectations defined for banking centers as defined by management
• Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter
• Learn and encourage usage of all digital components in the banking center by banking center guests
• May be the Digital Advocate for the banking centers
• Other: Live the Bank values every day
• Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services
• May have approval authority
• May be asked to train and aid less experienced banking center team members
• Cooperate with superiors, peers to accomplish team and Bank goals
• Ability to work in different assigned banking centers within the region

Qualifications

• Over 3 years’ experience in Bank sales / service environment or equivalent experience to include sales results
• High School or GED required
• AA or Bachelor’s Degree preferred
• NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer
• FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first)