Banking Spec III-Floater

Responsibilities

• Provide teller and platform-based transactions
• Manage lobby activity and support mobile, online banking and digital solutions
• Offer education and knowledge of consumer and small business products
• Operational Excellence: Open and maintain all products and services
• Review customers' account activity for compliance with Bank Secrecy Act
• Resolve customer problems and follow up to ensure customer's expectations are met
• Acquire, retain, and expand new and existing customer relationships
• Take an active role in educating customers on other banking channels
• Refer prospects and clients to other lines of business according to determined segmentation
• Adhere to no personal space guidelines and ensure the banking center is clean and free of clutter
• Utilize all elements within a transformed banking center and educate others on digital channels
• Work in different assigned banking centers within the region
• Complete mandatory training and required responsibilities

Requirements

• Over 3 years’ experience in Bank sales / service environment or equivalent experience
• High School or GED required, with an AA or Bachelor’s Degree preferred
• Professional image, ability to resolve problems and conflicts, and basic business communications skills
• Sales and negotiation skills, NMLS registration, and successful background and credit checks