Banking Specialist III-Floater

Responsibilities

• Provide teller and platform-based transactions
• Manage lobby activity and support mobile, online banking and digital solutions
• Offer education and knowledge of Amerant Bank products to customers
• Operational Excellence: Research and resolve issues related to end of day banking center balancing
• Open new accounts and perform maintenance transactions on the Bank’s platform system
• Review customers' account activity to ensure compliance with Bank Secrecy Act
• Execute all operation responsibilities relative to opening and maintaining all products and services
• Identify, evaluate, monitor and make recommendations to the Risk Management Committee regarding risks
• Ensure preventive measures are taken to fully comply with current rules, regulations, and internal policies relating to AML issues
• Resolve customer problems and follow up to ensure customer's expectations are met
• Deliver quality customer service to all current and prospective customers
• Meet sales goals and acquire, retain, and expand customer relationships
• Educate customers on other banking channels and recommend appropriate products and services
• Participate in business development activities and refer prospects to other lines of business
• Adhere to no personal space guidelines and ensure the banking center is clean and free of clutter
• Utilize all elements within a transformed banking center and educate other team members on digital channels
• Work in different assigned banking centers within the region
• Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services
• Cooperate with superiors, peers to accomplish team and Bank goals

Qualifications

• Over 3 years’ experience in Bank sales / service environment or equivalent experience to include sales results
• High School or GED required, with an AA or Bachelor’s Degree preferred
• Must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer
• FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first)