Banking Specialist III - Teller III

About the role

The Banking Specialist III will serve as the primary new account and loan representative for the branch. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy.

Responsibilities

• Demonstrate strong client conversational skills utilizing the Bank defined conversation strategy.
• Engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment.
• Support the branch market plan/business plan to support achievement of assigned quarterly and annual goals, specifically deposit & loan growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals.
• Utilize the Bank’s client conversation model and various reporting to identify sales and service to sales opportunities, supporting the acquisition and expansion of client relationships.
• Advanced knowledge of all Bank products, services, and usage channels, to identify client account and lending needs. This knowledge will include both personal and business product types.
• Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc.
• Proficient in all methods of client outreach to include utilization of Zoom for client appointments and tablets to support the in-branch experience for the client.
• Supports all marketing and sales strategies through active engagement in outbound calling activities to clients, identifying sales opportunities and making appropriate recommendations in support of goal attainment.
• Demonstrates proficiency of all operating systems, to support both the new account & loan origination processes, service transactions and overall client relationship management.
• Serve as the primary new account representative in the branch.
• Perform notarial acts as needed per state defined guidelines to support a positive client experience.
• Provide necessary overrides for various transactions in support of sound risk management.
• Affords support to the branch opening and end-of-day processes.
• Assists with onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing.
• Assumes management of required operational reporting, including review of overdrawn accounts, delinquent loan reporting, and past due safe deposit boxes.
• Understands the Bank’s BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applies this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
• Completes all required annual regulation, sales and service training.
• Coordinate specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; report pertinent information to immediate supervisor; compile information as necessary or directed and provide data to appropriate Bank personnel; respond to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy.
• Attend regularly scheduled coaching and counseling sessions held by supervisor/mentor to achieve the outcome of improved communication, action plan development, positive feedback, and performance improvement.
• Absorb and abide by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace; support risk management practices and overall safety and soundness and the Bank’s compliance with all regulatory requirements.
• Perform tasks that are supportive in nature to the essential functions of the job which may be altered or redesigned depending on individual circumstances.
• Regular and predictable attendance; perform other duties as assigned or directed.

Qualifications

• A high school diploma or equivalent; some college preferred.
• A minimum of two (2) years of experience in related banking positions with specialized banking and sales training. One (1) year of experience in a related banking position may be considered with the completion of a post-secondary 4-year degree.
• Three (3) years of demonstrated success in outside sales may be considered in lieu of banking experience.
• Proficient reading, verbal and written communication, mathematical, computer and interpersonal relations skills; strong attention to detail and be highly organized; make practical, common sense decisions; solid working knowledge of bank products; display a clear understanding of the Bank’s products and services; comprehensive knowledge of bank forms and documents used in opening new accounts, operating policies and procedures that impact these products, and technical sales skills sufficient to take advantage of additional selling and cross-selling opportunities.
• NMLS Registry required post hire.