Banking Center Manager II

Location: Onsite

Summary

This role oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, accurate, and timely customer service.

Essential Duties And Responsibilities

• Strategic leadership: Coach and manage the team to execute initiatives; model company culture; promote positive work environment and community involvement.
• Sales and business development: Implement coaching-led sales processes; build client relationships; proactively grow market presence through networking and local activities.
• Client experience: Deliver excellent service and resolve issues promptly.
• Team management: Recruit, train, motivate, and evaluate staff; foster collaboration and professional growth.
• Compliance and risk management: Ensure adherence to regulations and policies; implement risk mitigation practices.
• Operational efficiency: Lead operational excellence; monitor metrics; control expenses.
• Other duties: Perform additional tasks as assigned.

Supervisory Responsibilities

Direct, coordinate, and evaluate personnel; handle hiring, training, performance reviews, and employee relations.

Qualifications

• Bachelor's degree or equivalent experience
• Ability to perform all duties satisfactorily
• Strong leadership, communication, and organizational skills

Computer Skills

• Proficiency in Microsoft Office and Salesforce

Certificates/Licenses

• None required; compliance with background checks and S.A.F.E. Mortgage Licensing Act needed for employment.