Banking Center Manager II

Summary

This role oversees sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of quality and timely customer service.

Essential Duties And Responsibilities

• Strategic leadership: Coach and manage the team to execute initiatives, model company culture, and promote a positive work environment.
• Sales and business development: Implement advice-driven sales processes, develop client relationships, and expand market presence through proactive outreach.
• Client experience: Deliver excellent service and resolve client issues effectively.
• Team management: Recruit, train, motivate, and evaluate staff; foster teamwork and growth.
• Compliance and risk management: Ensure adherence to regulations, policies, and internal controls; participate in training and implement risk mitigation practices.
• Operational efficiency: Lead operational excellence, monitor metrics, control expenses, and partner with operations to improve processes.

Supervisory Responsibilities

Direct and evaluate personnel, handle hiring, performance reviews, coaching, and disciplinary actions.

Qualifications

• Bachelor's degree or equivalent experience
• Ability to perform all duties satisfactorily
• Proficiency in Microsoft Office and Salesforce
• No specific licenses required

Additional Requirements

• Ability to meet background check and compliance standards under the S.A.F.E Mortgage Licensing Act
• Meeting regulatory requirements is essential