Banking Center Manager (Full Time) - Canton

About the Role

Responsible for directing and administering the operational efforts of the two banking centers. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures that customers are promptly and professionally served. Trains, directs, and supervises lobby and teller staff. Ensures banking center transactions, expenses, and profitability are in line with Bank standards.

Responsibilities

• Assumes responsibility for the effective and efficient performance of banking center operations.
• Supervises work scheduling and workflow of daily routine operations.
• Ensures banking center security by ensuring all security procedures are followed by associates.
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
• Ensures weekly logs are completed correctly and monthly and quarterly audit requirements are met.
• Supervises and assists with customer service functions, including New Accounts and Teller line as needed.
• Cross-sells Bank services and implements changes to established policies and procedures within the banking center.
• Assumes responsibility for maintaining proper cash controls, ensuring daily balancing, and overseeing cash handling.
• Effectively supervises banking center staff, providing leadership, training, and performance management.
• Conducts regular meetings, ensures personnel are well-trained, and performs cross-training as necessary.
• Manages payroll, attendance, and approves leave for banking center associates.
• Establishes and maintains professional business relations with customers, resolving complaints and counseling on financial needs.
• Ensures effective administration of banking center functions, including deposit growth, sales goals, and expense management.
• Prepares periodic activity reports and recommends improvements to management.
• Ensures proper maintenance, housekeeping, and safety measures within the banking center.
• Fills in for various banking center positions as needed and attends training sessions.

Qualifications

• Associate degree in business or a related field, or an equivalent combination of training and work experience.
• Thorough knowledge of Bank services, products, and related legal/regulatory requirements.
• Familiarity with branch functions, policies, and procedures.

Experience

• Minimum three years of related experience in a financial institution.
• Minimum two years of supervisory experience.

Skills

• Strong interpersonal, leadership, and supervisory skills.
• Well-organized with attention to detail.
• Ability to operate related computer applications and business equipment.
• Effective communication and training abilities.

Schedule

40 hours