Banking Center Manager (Full Time) - Tyler, South Broadway

About the role

Responsible for directing and administering the operational efforts of the banking center. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures that customers are promptly and professionally served.

Responsibilities

• Assumes responsibility for the effective and efficient performance of banking center operations.
• Supervises work scheduling and workflow of daily routine operations.
• Ensures banking center security by ensuring all security procedures are followed by associates.
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
• Supervises and assists with customer service functions.
• Assists in New Accounts and on Teller line as needed.
• Cross-sells Bank services.
• Implement changes to established policies and procedures within the banking center.
• Assumes responsibility for maintaining proper cash controls.
• Ensures that all banking center transactions are balanced at the close of each day.
• Oversees individual accountability for the handling of cash and assists Tellers in resolving balancing problems.
• Effectively supervises banking center staff, ensuring optimal performance.
• Provides leadership through effective objective setting and communication.
• Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.
• Conducts regular meetings with banking center employees to inform and train.
• Ensures that personnel are well trained in all phases of their respective jobs.
• Completes orientation of new employees in overall banking center procedures.
• Performs cross training as necessary.
• Conducts security training.
• Ensures that personnel are effective and optimally used.
• Tracks individual progress and conducts performance appraisals.
• Formulates and implements corrective actions as needed.
• Recommends promotions for associates as appropriate.
• Provides leadership training to associates seeking management opportunities.
• Approves all sick leave, vacation, overtime, and time sheets for each banking center associate.
• Keeps accurate payroll and attendance records.
• Assumes responsibility for establishing and maintaining effective, professional business relations with customers.
• Ensures that customer’s' requests and questions are promptly resolved.
• Handles customer’s complaints.
• Ensures that customers are informed of Bank services and policies.
• Counsels' customers regarding their financial needs and services requested.
• Ensures that the Bank's quality reputation is maintained and projected.
• Assumes responsibility for the effective administration of banking center functions.
• Ensures that banking center operations are well coordinated.
• Insure deposit growth of the bank.
• Establish sales goals/incentives to coincide with goals of the bank.
• Direct, coach and lead staff’s participation in sales goals and incentive plans.
• Manages and oversees expenses.
• Pursues cost-saving measures.
• Continually seeks ways to improve banking center operations and productivity to meet established goals.
• Prepares periodic banking center activity reports and makes recommendations to management for improvements.
• Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal.
• Ensures that adequate supplies, forms, and equipment are available for personnel.
• Institutes prudent safety measures.
• Keeps management informed of banking center activities, progress toward established objectives, and of any significant problems.
• Requests assistance when necessary.

Qualifications

Associate degree in business or a related field, or an equivalent combination of training and work experience.

Thorough knowledge of Bank services and products.

Understanding of related legal and regulatory requirements.

Familiarity with Branch functions, policies, and procedures.

Minimum three years related experience in a financial institution, with a minimum of two years supervisory experience.

Skills

• Strong interpersonal, leadership, and supervisory skills.
• Well organized.
• Ability to operate related computer applications and related business equipment.
• Attention to detail.
• Ability to maintain an effective and efficient workflow.

Working Conditions and Physical Requirements

Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Working Conditions: No hazardous or significantly unpleasant conditions (such as in a typical office).

Schedule

Monday - Friday 8:00AM - 5:00PM, 40 hours.