Banking Center Manager

About the role

The Banking Center Manager (BCM) is an enthusiastic, highly motivated self-starter with a strong work ethic who is responsible for managing the banking center’s growth and daily operations. The BCM will execute the organization's strategic objectives and create local tactics focused on maximizing the banking center’s productivity and employee development. The BCM develops and manages monthly action plans to enhance the sales of all bank products and services. The BCM leads by example, coaches, motivates, and develops their team to achieve their full potential.

This position reports to the Regional Sales Manager and oversees all assigned banking center staff.

Responsibilities

• Provides a welcoming environment and communicates effectively and professionally with the team during daily huddles, coaching sessions, monthly meetings, and presentations.
• Displays a passion for serving others and consistently coaches the team to provide exceptional quality service.
• Applies strong critical thinking and problem-solving skills to resolve or identify financial solutions for new and existing customers.
• Manages the banking center lobby activities, teller operations, including audit, compliance, risk, sales, service, opening/closing, and facility upkeep.
• Manages the hiring, coaching/counseling, and consistently evaluates individual team members to understand their opportunities and strengths, helping them achieve their career plans.
• Manages the banking center portfolio and identifies ways to deepen client relationships through cross-selling efforts to promote loyalty and retention; effectively utilizes reports to identify sales opportunities and develops strategies to close performance gaps.
• Provides a complete range of customer service, including opening all types of deposit accounts, consumer and small business loans (if applicable/authorized), credit cards, and cross-selling other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.).
• Ensures targets for loan and deposit growth, past dues, delinquency ratios, and charge-offs are attained.
• Actively contributes to meeting the banking center’s goals, as well as individual sales and referral goals, by cross-selling and referring customers to bank business partners for more complex financial needs (e.g., Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management, or Treasury Management).
• Stays actively involved in the community to increase the bank’s visibility and enhance new and existing business opportunities.
• Efficiently manages time and capacity to execute all responsibilities while meeting critical deadlines.
• Participates in job-specific training and other various bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting suspicious or unusual customer activity per bank policy, and ensures adherence by department personnel.
• Maintains current knowledge and complies with all federal and state laws and regulations, and all established bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML and ensures adherence by department personnel.
• Performs other related duties as required and assigned, including cross-training across other departments or rotating between banking centers as needed.

Qualifications

• High School Diploma or GED.
• Bachelor’s degree in business, marketing, or related field preferred; an equivalent amount of experience in sales, marketing, or operations may substitute.
• Cash handling experience.
• Teller experience preferred.
• Five years of banking experience or three years at Lone Star National Bank.
• Prior management experience; equivalent leadership role experience may be substituted.
• Ability to learn and adapt to new information and technology platforms.
• Proficient in using personal computers, Microsoft Word, Excel, and Outlook.
• Thorough understanding of corporate account documentation and consumer loan documentation, including proficiency with BSA and CIP.
• Bilingual in English and Spanish, required.
• Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate).
• Ability to travel within the community to seek new business opportunities.

Training Requirements

All employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures.

Community Involvement

Lone Star National Bank encourages all employees to volunteer for bank-sponsored activities, civic, charitable, and community events, and to be active in the communities we serve.