Banking Center Manager
First Merchants Bank is seeking a Banking Center Manager to develop and lead a high-performing team while ensuring operational excellence and driving business growth.
Responsibilities
- Oversee and inspect all operations and compliance of the banking center.
- Develop and implement an aggressive sales and marketing strategy to drive deposit, loan, and partner referrals with new and existing client relationships.
- Conduct outside sales calls to nurture and grow established relationships and increase market share through business development activities.
- Market all types of business and consumer banking functions, including deposits, lending, Private Wealth, brokerage, merchant processing, and treasury management.
- Ensure the banking center team delivers upon Gold Standard for Service expectations.
- Promote an understanding of business deposit and lending products and expand relationships through ongoing outside business calling activities.
- Open accounts and process loan applications for both consumer and business customers.
- Resolve customer inquiries, problems, and complaints while proactively using service-to-sales techniques to address financial needs.
- Create and foster a robust employee experience within the banking center.
- Implement effective sales management routines to coach, teach, train, and inspect sales activities.
- Conduct weekly sales and pipeline meetings, daily huddles, and touch bases with direct reports.
- Complete formal and informal coaching conversations monthly, focusing on sales and service behavioral observation and production.
- Coach bankers on the effective use of guided conversations and sales tactics to expand relationships and increase share of wallet.
Requirements
- High school diploma or equivalent (GED).
- A minimum of three (3) years of sales, management, banking, or related experience, including serving in a lead or supervisory capacity.
- S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS); qualification requirements must be met within three (3) months of hire.
- Obtain Notary Public designation.
Preferred Qualifications
- Demonstrated ability to sell and cross-sell bank products and services.
- Consumer lending experience.
- Demonstrated ability to manage a sales team to achieve activity levels and performance goals.
- Bachelor’s degree.
Benefits
- Base pay plus bonuses.
- Medical, dental, and vision insurance.
- 401k plan.
- Health Savings and Flexible Spending Accounts.
- Vacation and sick time.
- Paid holidays.
- Paid parental leave.
- Tuition reimbursement.
About Us
First Merchants is guided by a philosophy of being a meaningful place to work and positively impacting the communities we serve. Our vision is to enhance the financial wellness of the diverse communities we serve. Our mission is to be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are committed to attracting and engaging teammates of diverse backgrounds and believe in the power of inclusion and belonging.