Banking Center Manager

Job Summary

Responsible for maintaining an engaged, operationally sound, and high-performing team dedicated to improving the financial wellness of First US Bank customers. Oversees branch activities, manages employee performance, and provides guidance to ensure high-quality customer service. Responsible for business development of market area through proactive sales calls and networking to meet or exceed production goals. Performs additional duties as assigned.

Primary Responsibilities / Job Duties

• Foster a culture that enables team members to deliver an exceptional client experience
• Proactively coach team members in prospecting and building client relationships
• Ensure adherence to all applicable policies, procedures, and regulatory requirements
• Cultivate and maintain customer relationships through proactive identification of customer needs
• Represent First US Bank in community organizations and activities to increase the bank’s outreach and foster relationships for future business development opportunities
• Generate new banking relationships through calling efforts
• Expand existing relationships through proactive identification of customer needs
• Maintain customer satisfaction by building rapport and providing high quality personalized service
• Collaborate with commercial banking and treasury management partners to create a seamless customer experience to fulfill financial needs through lending groups, treasury solutions, and other offerings
• Serve as Loan Officer for retail consumer and small business loans within approved lending authority
• Monitor, manage, and service loans within branch portfolio
• Refer loans to Commercial lending team as appropriate
• Open new consumer and business deposit accounts, process customer transactions, and perform daily branch operation tasks when needed
• Ensure all audit and security policies and procedures are followed
• Prepare required branch assessment reports
• Adhere to established policies and procedures
• Maintain security and confidentiality of customer information
• Demonstrate sound judgment within established limits
• Participate in and complete all required compliance training, including BSA/AML, as well as other internal and external training programs

Position Requirements

• High school diploma or equivalent required
• Bachelor’s degree with courses in accounting, business, or finance strongly preferred
• At least five years of previous retail banking experience required
• Must have at least two years of previous supervisory experience with a financial services company
• Minimum of one year previous business development experience required
• Must be proficient in conducting teller transactions, opening new deposit accounts, and assisting customers through the loan application process
• Ability to manage, lead, and motivate teams to achieve desired results
• Ability to handle multiple tasks in a fast-paced environment
• Knowledge of financial institution operations and the ability to interpret and understand applicable regulations, policies, and procedures
• Strong mathematical skills; ability to accurately balance transactions
• Excellent communication skills, both written and oral
• Friendly and courteous demeanor; interpersonal skills necessary to professionally interact with customers and coworkers
• Ability to operate bank software programs and standard office equipment; proficient typing skills

Working Environment / Physical Demands

Work is performed in a professional office environment and requires the ability to operate standard office equipment and keyboards. Prolonged periods sitting at a desk and working on a computer. May require the ability to lift files, bend, reach, walk or maneuver around the bank. Must be able to lift up to 15 pounds at times.

Disclaimer

This position description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job; it is intended to be an accurate reflection of those principal job elements essential to the job.