Banker

About the Role

At INTRUST Bank, we prioritize people, guided by strong character qualities such as respect, compassion, humility, positivity, and initiative. We support one another, serve our customers, and strengthen our communities. As a Banker, you will provide excellent customer service, process transactions efficiently, and offer needs-based consulting for all bank products and services. This role emphasizes teamwork, community representation, and the development of new business relationships while maintaining strict confidentiality and upholding INTRUST’s character qualities.

Responsibilities

• Ensure excellent customer satisfaction and service quality aligned with INTRUST’s Character Qualities.
• Provide a friendly, accurate, knowledgeable, and professional customer experience.
• Proactively identify customers’ and prospects’ financial needs and recommend appropriate products and services.
• Open and service customer accounts, communicating proactively to meet their financial needs.
• Uncover lending needs and complete customer loan applications, including gathering required documents.
• Identify opportunities for referrals to other areas of the corporation to fully address customers’ financial needs.
• Complete documentation accurately and according to policies and procedures.
• Comply with bank operations and security procedures, protecting customer confidentiality and bank integrity.
• Process teller transactions accurately and efficiently within standard bank policies and procedures.
• Scan work through branch capture in a timely manner.
• Complete any other branch-specific responsibilities as assigned.

Requirements

• High School diploma or equivalent required; some college or higher education preferred.
• 1-2 years of previous experience in customer service or sales preferred.
• Demonstrated strong consultative and customer service skills, effective communication, listening, and organizational skills.
• Ability to utilize multiple Microsoft Office products and web-based applications simultaneously.
• Ability to meet registration qualifications for the Nationwide Mortgage Lending System, if not already registered.

Physical Demands

• Extended periods of time may be spent viewing a personal computer, sitting, standing, and walking.
• Occasional lifting up to 50 lbs., with the ability to stoop and bend.
• Physical demands should be performed with or without a reasonable accommodation.

Working Conditions

Normal office conditions.