Bank Manager - Garden City, KS

Responsibilities

• Grow the Retail Bank Net Income and Image in Community
• Achie budgeted retail banking targets for growth of deposits, consumer loans, and generation of non-interest income
• Control bank expenses as appropriate
• Demonstrate operational soundness to minimize risk exposure and maintain quality production
• Implement retail operating procedures and protocols
• Proactively make referrals to bank partners that result in additional revenue to the bank
• Participate in community groups or events to promote the bank’s image
• Lead and manage the performance of the Retail Bank Team
• Cultivate and conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching
• Provide on-site leadership and motivation as well as direct the work of retail bank employees
• Guide employee matters including hiring, compensation, work schedule, promotion, and discipline
• Train and develop retail bank team for their current and future roles
• Periodically set individual performance objectives, goals, coaching, feedback, and evaluation
• Ensure consistent delivery of a superior customer experience
• Exhibit excellent customer service skills and ensure same by retail bank team
• Create a welcoming, engaging, and professional environment for clients and your team to experience
• Proactively resolve client issues and ensure follow-through by bank team
• Proactively match bank products and services to client needs and ensure same by bank team
• Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services
• Exhibit compliance with applicable laws and regulations
• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position
• Actively work with clients to understand each client’s normal account activity, as appropriate for this position
• Complete periodic compliance training

Requirements

• High School Diploma or equivalent
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions
• Customer Service & Sales experience
• 1-2 years supervisory experience

Preferred

• Previous Banking Experience
• Bachelor's degree
• 2-5 years supervisory experience