Bank Manager

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups.

Responsibilities

• Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
• Acts as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act). Requires Federal registration with the Nationwide Mortgage Licensing System and Registry.
• Fosters a culture aligned to BMO purpose, values, and strategy, and role models BMO values and behaviors.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures accountability for follow-through.
• Builds interdependent teams that collaborate across functional and operating groups.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, and manages poor performance.
• Develops and executes a branch business plan to maximize business growth and wallet share.
• Conducts sales calls, establishes a personal referral network, and engages in other business development activities.
• Probes to understand customer personal banking and credit card needs, integrating marketing promotions into customer conversations.
• Conducts cold calls to develop new customer relationships.
• Develops and maintains a community network to enhance the Bank’s visibility and build referral sources.
• Supports the Bank’s community involvement and participates in community activities.
• Maintains high-touch relationships with key branch customers and prospects.
• Resolves customer-related issues using knowledge of bank services, products, and processes.
• Fulfills sales and service activities in accordance with approved procedures.
• Builds and influences the business plan for the branch.
• Identifies emerging issues and trends to inform decision-making.
• Implements, reviews, and revises work plans.
• Determines business priorities and sequences for executing business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Ensures alignment between stakeholders.
• Establishes relationships with business partners to maintain knowledge of interdependent systems.
• Monitors sales and service performance against plan, identifying gaps and implementing action plans.
• Analyzes data to provide insights and recommendations.
• Communicates goals, plans, and assignments to achieve financial and customer service objectives.
• Leads the implementation of new programs, products, and processes within the branch.
• Coordinates national and regional sales and service initiatives.
• Monitors service request and problem resolution processes for adherence to national standards.
• Provides technical training and support to branch employees and recommends improvements.
• Plans and controls unit operating expenses in accordance with forecasts.
• Manages transactional outcomes for customer calls or defers to appropriate internal groups.
• Resolves complex or unresolved customer situations or escalates as needed.
• Maintains current knowledge of personal banking and credit card industries, practices, and trends.
• Builds effective relationships with internal/external stakeholders.
• Maintains confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity related to money laundering.
• Complies with all legal and regulatory requirements for the jurisdiction.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on complex tasks, including unique situations.
• Applies BMO’s Risk Management Framework to make sound, risk-informed decisions.

Requirements

• Typically between 4 - 6 years of relevant experience and post-secondary degree in a related field of study or an equivalent combination of education and experience.
• Previous supervisory or management experience preferred.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes, policies, technologies, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies.
• Technical proficiency gained through education and/or business experience.
• Verbal and written communication skills (in-depth).
• Collaboration and team skills (in-depth).
• Analytical and problem-solving skills (in-depth).
• Influence skills (in-depth).
• Data-driven decision-making (in-depth).
• A criminal background review and credit history evaluation will be required.
• Restrictions on performing in a real estate agent capacity.

Pay

Salary: $51,800.00 - $95,900.00 (salaried). Salaries vary based on factors such as location, skills, experience, education, and qualifications. May include a commission structure. Part-time roles will be pro-rated. For commission roles, the listed salary represents BMO’s expected target for the first year. Total compensation may include performance-based incentives, discretionary bonuses, and other perks and rewards.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans

For more details, visit BMO Total Rewards.