Bakery Guest Services Associate

Benefits

• Free uniforms
• Opportunity for advancement
• Employee discounts
• Flexible schedule

Job Responsibilities

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.

Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.

Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.

Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.

Replenishes retail merchandise and cake display case to ensure a strong visual presentation.

Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.

Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.

Cleans, sanitizes and restocks workstation and ensures all crafting tools are sufficiently prepared for the next shift.

Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.

Maintains a consistent work attendance and punctuality record.

Knowledge, Skills and Abilities

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail.
• Is able to understand written and oral directions, interpret instructional documents such as order tickets, operating procedures and health and safety rules, and apply knowledge to perform job responsibilities.
• Diligent, organized and self-motivated, with the ability to prioritize workload independently.
• Able to understand basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands and can apply health and safety practices and work environment standards.

Education, Certifications and Work Experience Requirements

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous experience is a plus.
• Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).
• All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate.
• Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.