Back Office Coordinator - Pediatrics

About the role

This position provides leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care. You will work cooperatively with the team concept, demonstrating flexibility, motivation, and commitment to quality patient care.

Location

6010 S Mason Montgomery Rd.

Schedule

Full-time, Monday-Friday with a rotating weekend requirement. No holidays or on-call commitments.

Benefits

TriHealth offers a comprehensive benefits package that may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings plans
• Tuition reimbursement
• Competitive shift differentials where applicable
• Opportunities for professional growth

For more details, visit TriHealth Benefits. Note: Optional positions are not eligible for TriHealth benefits.

Requirements

• High School Diploma or GED (Required)
• 1 - 2 years of clinical experience in healthcare as a Medical Assistant (Required)
• Working knowledge of Pharmacology
• Familiarity with OSHA Guidelines and Managed Care plans
• Knowledge of CLIA (Lab) processes and procedures
• Basic Life Support (BLS) certification (Required)

Responsibilities

• Accurately document all care rendered to patients and actions taken on their behalf.
• Assist with billing/invoicing, member enrollment, payroll deductions, and annual budgeting.
• Ensure a steady and constant patient flow from the reception room to the exam room.
• Provide leadership for day-to-day clinical staff, including medical assistants and back office personnel.
• Communicate with front office staff to triage phone calls for urgent or emergent care.
• Maintain stock, exam rooms, immunizations, and meet JCAHO standards.
• Orient or train all clinical staff upon hire and perform annual competency assessments.
• Identify technical and educational needs of staff and devise performance improvement plans.
• Uphold patients' rights to privacy, dignity, and respect.
• Coordinate clinical practices, including annual flu clinics, updating clinical manuals, and maintaining laboratory logs per CLIA regulations.
• Oversee and appropriately triage patient calls, ensuring proper disposition to meet patient needs.
• Manage the pharmacy line and nurse line, ensuring all messages are addressed daily.
• Notify physicians of emergency complaints and demonstrate competency in clinical care protocols, including 911 and HIPAA compliance.
• Report unusual incidents regarding patients or employees to the manager.
• Demonstrate proficiency in assisting with medical procedures for adults and children.
• Maintain annual competencies.
• Record vital signs, weight, height, head circumference (if applicable), and update medical records (e.g., diabetic flow sheets, Coumadin logs).
• Verify patient DOB and reason for visit at each encounter.
• Ensure medical assistants maintain their certifications.
• Maintain the safety and cleanliness of the treatment area and laboratory.
• Demonstrate knowledge of sterile procedures and proper use of medical equipment.
• Follow JCAHO standards, including the removal of expired items.
• Skillfully and accurately administer pediatric and adult medications/immunizations.
• Ensure compliance with JCAHO standards among staff.

Working Conditions

• Bending, Climbing: Rarely
• Concentrating, Reading, Thinking/Reasoning, Use of Hands: Continuously
• Hearing (Conversation): Consistently
• Hearing (Other Sounds): Frequently
• Interpersonal Communication, Talking: Consistently
• Kneeling, Stooping: Occasionally
• Lifting <10 lbs: Occasionally
• Lifting 50+ lbs: Rarely
• Lifting <50 lbs: Occasionally
• Pulling, Pushing: Occasionally
• Reaching: Rarely
• Sitting: Consistently
• Standing: Rarely
• Walking: Frequently
• Color Vision: Occasionally
• Visual Acuity (Far): Frequently
• Visual Acuity (Near): Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, all team members are expected to demonstrate and live the following behaviors:

• Serve:
  • Always welcome everyone by making eye contact, greeting with a smile, and saying "hello."
  • Acknowledge when patients/guests are lost and escort them to their destination or find assistance.
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas.
• Excel:
  • Recognize and take personal responsibility to address service breakdowns.
  • Offer patients and guests priority in lines and elevators.
  • Work on improving quality, safety, and service.
• Respect:
  • Respect cultural and spiritual differences and honor individual preferences.
  • Value everyone's opinion and contribution, regardless of title or role.
  • Speak positively about team members and other departments in front of patients and guests.
• Value:
  • Value the time of others by being on time, prepared, and actively participating.
  • Pick up trash to ensure a clean and safe physical environment.
  • Be a good steward of resources by using supplies and equipment efficiently and avoiding waste.
• Engage:
  • Acknowledge wins and frequently thank team members for their contributions.
  • Show courtesy and compassion to customers, team members, and the community.